Everything you may want to know before and after ordering.
Clear answers, direct links, and practical guidance for international delivery from Japan. Designed to help customers understand the process quickly.
Customer Care
Support that stays clear from checkout to delivery.
100% authentic from Japan
Worldwide shipping
Japan Post tracking
Every item is sourced from Japan.
We focus on authentic Japanese goods shipped directly from Japan, not local substitutes.
International shipping with practical guidance.
Customs, tracking, and timing details are surfaced clearly so customers know what to expect.
Fast next steps if something goes wrong.
Missing, damaged, or delayed shipments can be escalated through our support team quickly.
The essentials before you place an order.
Every item we ship is 100% authentic and sourced directly from Japan. Orders are shipped from Japan, primarily using Japan Post.
We ship worldwide. Some countries may have customs restrictions, so if you are unsure, feel free to contact us before placing your order.
Import duties may apply depending on the rules of your destination country. Any customs charges are typically the responsibility of the recipient.
Yes. We run promotions and special offers from time to time, so it is worth checking back regularly for the latest deals.
We support secure international checkout methods so you can place your order with confidence.
Our boxes are curated to give you the fun of discovering something new in every delivery, so we do not offer item-by-item selection.
Yes. We can ship directly to your recipient, which makes JapanBasket a thoughtful gift for birthdays, celebrations, and surprise deliveries.
How delivery works once your order is on the move.
You can review estimated delivery timelines on our Shipping Policy page. If you need help before ordering, please contact us.
You can track your parcel directly through Japan Post tracking.
Yes, but only before your order has been dispatched. Once it has shipped, we can no longer update the delivery address.
Tracking sometimes takes several days to refresh, especially while a parcel is moving through customs. If it stays unchanged longer than expected, contact us and we will help check it.
Yes. International delivery can occasionally be delayed by customs processing or other external shipping factors outside our control.
What to do if something is delayed, missing, or damaged.
If your parcel seems unusually delayed, please contact us and we will help check with the carrier.
If your package has not arrived within a reasonable timeframe, contact us and we will investigate with the carrier.
Please contact us with your order details and we will review the issue and work to resolve it as quickly as possible.
Please take clear photos or video as evidence and contact us right away. We will review the issue and guide you through the next steps.
We accept returns only in cases where items arrive damaged.
Delivery timelines, Japan Post details, and customs guidance.
Read full policyClear support for damaged items and order issues.
Start a returnSecure checkout with policy references and direct support.
Contact supportWe are happy to help before or after your order ships.
If you are unsure about customs, tracking, or a specific order, contact us and we will point you in the right direction.